Payment context
Start from the transaction being refunded.
Refunds
Manage refunds with the original payment in view.
Request eligible refunds and follow their progress in your merchant workspace.
Product overview
Refunds
Give your team a structured way to handle customer refunds. Eligibility, available amounts and processing depend on the original payment method and the applicable refund rules.
What you can do
Defined amounts
Review the amount eligible for the request.
Progress tracking
Follow the refund state and retain its reference.
How it works
Find the payment
Open the relevant transaction.
Review the request
Check eligibility and enter the refund details.
Submit and follow
Track the request through its processing states.
Who it’s for
Merchant support and finance teams managing customer refunds.
Other solutions
Choose your next step.
Explore the product and review the services available to your account.
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