After the sale

Refund cleanly, keep the trust

Issue a full or partial refund against a captured payment, with a reason and clear tracking.

Managed refunds give you a clean way to handle returns and disputes. You refund all or part of a payment you've already captured, attach a reason, and track the refund's state. No more cobbling together a separate transfer: every refund stays tied to its original transaction.

What you gain

Full or partial, as the case demands

Whole item returned or a goodwill gesture on part of it: you refund the exact amount that fits the situation, against the original captured payment.

A reason on every refund

You attach why the refund was issued. When a customer comes back or a dispute escalates, the context is right there instead of buried in your memory.

Track the state end to end

Each refund has its own state tracking. You know where it stands and can answer the customer with reliable information, not a guess.

Tied to the right payment

The refund points back to the original captured transaction. Your books stay consistent and you avoid duplicate or orphaned refunds.

How it works

Pick the payment

Start from an already-captured payment and choose whether the refund is full or partial.

Set the amount and reason

Enter the amount to refund and attach the reason so it's on record.

Track the state

The refund is handled in a managed flow, and you follow its state through to the end.

Who it’s for

For merchants handling returns, cancellations or disputes who want a clean record on both the business and the customer side. Useful whenever you need to give back all or part of a payment without breaking your books.

Ready to start?

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Manage a refund