Printable checklist · Reviewed 7 October 2026

Verify proof of payment: a pre-delivery checklist

Before fulfilling a WhatsApp or online order, open your merchant workspace yourself and check the transaction. A screenshot supplied by the customer is not enough. Use this checklist to keep your checks consistent.

Check before fulfilment

Tick only what you have verified. These boxes do not confirm any payment and reset when you reload.

I opened the provider’s usual app or website, without following a confirmation link sent by the customer.
The payment reference matches the correct order and has not already been used to approve another delivery.
The amount and currency match the order; any underpayment or overpayment has been reviewed.
The transaction has the required confirmed status, with no unresolved warning or hold. A request, authorization or pending payment is not enough.
I kept the reference, date and relevant order details, without collecting an OTP, PIN or full card number.
If something did not match, I paused fulfilment and contacted the provider through its usual channel.

0 / 6 checks completed

A worked example

Fictional example: a customer sends a screenshot for a 15,000 XOF order through WhatsApp. Your merchant workspace still shows that reference as pending. Keep the order on hold and check with the provider before delivery.

Scope and limitations

This checklist organizes your checks; it does not certify payment. A confirmed payment may still be subject to refunds, disputes or controls depending on the method. Payment status and settlement to your account are separate stages. Never ask a customer to share an OTP or PIN.

Their guidance includes verifying the authenticity of messages claiming to come from a payment service. We use that security principle here without treating French legal rules as rules for other countries. French National Consumer Institute and Cybermalveillance.gouv.fr: fake payment messages

Move from manual tracking to a merchant workspace

ZyndPay payment links let you share a checkout page and then follow its status in your merchant workspace. For integrated stores, signed webhooks support server-side tracking. You can share a link through WhatsApp; this does not imply native WhatsApp payments.

Explore ZyndPay payment links Discuss my requirements

Frequently asked questions

Is a payment screenshot enough?

No. It may be edited, old or associated with another transaction. Check the transaction in your own provider workspace.

Can I send a payment link through WhatsApp?

Yes, a link can be shared as a URL. The customer pays on the provider’s page using the methods available there. This is not necessarily a native WhatsApp payment.

What if the customer was charged but the payment is pending?

Do not immediately ask for a second payment. Keep the references and contact the provider’s support to establish the outcome before retrying.